What is the validity (maximum usage period) of purchased packages?
THE USAGE PERIODS OF PACKAGES FROM THE START OF USE ARE: 3 MONTHS FOR 30 SESSIONS, 6 MONTHS FOR 60 SESSIONS, AND 12 MONTHS FOR 120 SESSIONS.
I won't be able to finish my package within its period, what should I do?
ALTERNATIVE-1: HAVE SOMEONE ELSE FROM YOUR FAMILY OR A RELATIVE USE THE SESSIONS IN YOUR PACKAGE.
ALTERNATIVE-2: HAVE 50% OF THE REMAINING SESSIONS ADDED TO THE NEXT PACKAGE ON THE CONDITION OF PURCHASING A PACKAGE FOR THE NEXT TERM. IN THIS CASE, NO DISCOUNT CAN BE REQUESTED FOR THE NEW PACKAGE.
ALTERNATIVE-3: INTENSIFY YOUR WEEKLY LESSON HOURS.
Will a different mentor teach the lessons of newly registered students every week?
EVEN IF NOT EVERY WEEK, DIFFERENT MENTORS MAY ATTEND. IF LESSONS ARE REQUESTED WITH THE SAME MENTOR, FLEXIBILITY IS PROVIDED ACCORDING TO OUR MENTOR'S AVAILABILITY.
How many minutes is one session?
SESSIONS ARE 40 MINUTES LONG.
What should I pay attention to when giving a time range?
SESSION TIME REQUESTS SHOULD BE GIVEN AS A RANGE RATHER THAN AN EXACT POINT IN TIME. (For example, instead of specifying Monday, Tuesday, and Thursday at 16:30, give a range like Monday, Tuesday, and Thursday between 14:00-17:00.)
Another issue is that people who cannot have lessons with everyone (due to special reasons such as young age, level below A2, or exam goals) giving restricted hours (such as only between 10:00-12:00 in the morning) without considering international time zone differences creates serious difficulties. Especially in lessons with fewer instructors such as Spanish and German, this becomes an even bigger problem. Therefore, in such cases, sharing time range and day flexibility by communicating with the responsible team members will increase our program quality and speed up our process.
Can I cancel a lesson?
SESSIONS CAN BE CANCELED OR RESCHEDULED TO ANOTHER TIME IF YOU CONTACT US AT LEAST 24 HOURS IN ADVANCE. UNFORTUNATELY, REQUESTS MADE AFTERWARD CANNOT BE EVALUATED, AND THAT LESSON WILL BE CONSIDERED COMPLETED AND DEDUCTED FROM YOUR PACKAGE.
Can we take lessons only from a specific mentor?
IT IS POSSIBLE IF THE REQUESTED MENTOR IS AVAILABLE. IN SUCH CASES, LESSON FEES MAY VARY.
What happens in situations like “Oh, we forgot the lesson!” or “We are outside, 10 minutes have passed, but my daughter is joining right now!”?
OUR MENTORS ARE NATURALLY VERY SENSITIVE ABOUT PUNCTUALITY, AND IN SUCH SITUATIONS, NO MATTER HOW MUCH WE APOLOGIZE ON BEHALF OF THE STUDENT, THEIR MORALE IS AFFECTED. IF THE MENTOR IS AVAILABLE, WE KINDLY ASK THEM, BUT IF NOT, WE DO NOT INSIST AND THAT LESSON IS CONSIDERED COMPLETED. NO MAKE-UP SESSION IS HELD.
Can students join the lesson without turning on their camera?
NO. IN ONLINE EDUCATION, JUST LIKE IN FACE-TO-FACE EDUCATION, EYE CONTACT IS VERY IMPORTANT, AND HAVING THE CAMERA TURNED OFF IS EXTREMELY DETRIMENTAL TO THE EFFICIENCY OF THE LESSON. WHILE THE CAMERA IS OFF, THE STUDENT MAY ENGAGE IN OTHER DISTRACTING THINGS. THIS POSES A RISK IN TERMS OF BOTH LESSON EFFICIENCY AND SESSIONS BECOMING A TOOL FOR NEGATIVE HABITS.
Can I join the lesson from a phone, while traveling in a car, or while walking outside?
NO. EVEN IF YOU JOIN, EFFICIENCY DROPS, ATTENTION IS DISTRACTED DUE TO INTERNET DISCONNECTIONS, AND OUR MENTOR GETS UPSET.
After our coordinator sends the lesson schedule on Sunday, can I make changes due to other program changes?
EXCEPT FOR EXTRAORDINARY SITUATIONS, NO. ON SUNDAY, THE MENTOR HAS ALREADY BEEN INFORMED AND APPROVAL HAS BEEN OBTAINED. SINCE THE PLANNING FOR THE ENTIRE WEEK IS DONE, ANY CHANGE YOU MAKE AFFECTS THE ENTIRE SCHEDULE. PLEASE DO NOT REQUEST LESSON CHANGES AFTER GIVING YOUR HOURS ON SUNDAYS AND ONCE YOUR SCHEDULE IS MADE, UNLESS THERE IS A VITAL SITUATION!
Will feedback be sent after every session?
EVEN IF NOT AFTER EVERY SESSION, FEEDBACK IS SHARED FREQUENTLY. SOME OF OUR MENTORS ARE VERY BUSY DUE TO THEIR POSITIONS AND CANNOT SEND REGULAR FEEDBACK. IN SUCH CASES, WHEN YOU REQUEST IT, THEY WILL GLADLY HELP YOU. FEEDBACK IS DEFINITELY GIVEN AT CERTAIN INTERVALS RATHER THAN EVERY SESSION, AND YOU WILL ALWAYS RECEIVE A RESPONSE WHEN REQUESTED.
Can I stay next to my child during the lesson?
EXCEPT FOR OUR PRESCHOOL STUDENTS WHO NEED ATTENTION AND ASSISTANCE, PLEASE LEAVE THE STUDENT ALONE. IF YOU WANT TO FOLLOW WHAT THEY ARE DOING IN THE LESSON, PLEASE DO SO WITHOUT MAKING THEM FEEL IT! THERE IS NO HARM IN LISTENING FROM THE DOOR OR WATCHING FROM THE WINDOW UNANNOUNCED. OTHERWISE, LESSON EFFICIENCY DECREASES, OUR STUDENT'S ATTENTION MAY BE DISTRACTED, AND THEY MAY EXPERIENCE SELF-CONFIDENCE ISSUES. WE DO NOT RECOMMEND IT IN TERMS OF EDUCATIONAL QUALITY.
